When you first install OpenDash, a number of default reminders will be created.
Open the OpenDash Setup located inside the Setup menu:
Select which days you want to send reminders on.For example, if you select to send on Monday through Thursday, and you have appointment on Monday, the reminder for that appointment will be sent on the last business day (Thursday).
Select which times you want reminders sent.For example, if you have set the reminders to be sent only from 8am to 5pm and your reminder is set to send 2 hours prior to the appointment. If you have an appointment at 8am the next day, that reminder will be sent at 3pm the previous day, which is 2 business hours prior to the appointment.
Double click on a reminder to edit the reminder rule
Click Add to create a new custom reminder rule
Patients with the following statuses:This allows you to set different messages for different statuses, for example, the text of your reminder for a confirmed appointment will be different than the text for a reminder for an unconfirmed appointment.
Smart Confirmations uses Machine Learning to analyze patient’s replies to appointment reminders and will automatically set the appointment status depending on if the patient is wanting to confirm or reschedule/cancel their appointment.